Tag Archives: User / Customer Experience
Content Strategy Slides & Photos – They’re Up!

Content Strategy Slides & Photos – They’re Up!

Posted November 2nd, 2008 | By Colleen | Categories: Content Strategy, User / Customer Experience, Writing | No Comments

Miraculously, I received permission from all four panelists to post their slides from CHi*Atlanta’s content strategy panel on October 22.  Enjoy!

What’s Happening: More on Metaphor and Content Strategy Panel

Posted October 24th, 2008 | By Colleen | Categories: Content Strategy, Happenings, Marketing, Persuasion and Influence, Psychology, User / Customer Experience, Writing | No Comments

It’s been a BUSY couple of weeks!  

My latest UXMatters column shares more on metaphor: The Magic of Metaphor.  So far [...]

Going Deep: A Visit to Metaphoria

Posted October 13th, 2008 | By Colleen | Categories: Books, Marketing, Persuasion and Influence, Psychology, Research, User / Customer Experience, Writing | No Comments

“The metaphor is perhaps one of man’s most fruitful potentialities. Its efficacy verges on magic, and it seems a tool for creation which [...]

When UX Misunderstands Marketing…

Posted October 1st, 2008 | By Colleen | Categories: Essays, Marketing, User / Customer Experience | 4 Comments

I just read a rather bothersome post, The marketing view of user-centered design, on the highly respected blog Putting people first.  [...]

Service Experience Depends on Content

Service Experience Depends on Content

Posted September 29th, 2008 | By Colleen | Categories: Content Strategy, Interaction Design, Mobile, Writing | 1 Comment

I recently helped design a music mastering service from soup to nuts.  So fun!  The process reminded me that content plays a key [...]

How Content Works at HowStuffWorks: Make It Matter, Says Editor-in-Chief

Posted September 23rd, 2008 | By Colleen | Categories: Content Strategy, Interviews, User / Customer Experience, Writing | 2 Comments


HowStuffWorks.com
started in 1998 as a collection of articles about everything from refrigerators to electromagnets, with each article crafted by North [...]

Authenticity: There, Gone, and Back Again

Authenticity: There, Gone, and Back Again

Posted September 15th, 2008 | By Colleen | Categories: Essays, Persuasion and Influence, User / Customer Experience | 1 Comment

Last week I enjoyed a vacation in Vermont.  If there was one word that came to mind over and over again, it was “authentic.”  No [...]

Content Is More Than Copy

Content Is More Than Copy

Posted September 6th, 2008 | By Colleen | Categories: Content Strategy, Essays, Marketing, Persuasion and Influence, Usability, User / Customer Experience, Writing | No Comments

When I talk to people — clients, UX professionals, interactive marketers — about content, I find an assumption often lurks beneath their comments.  What’s that assumption?  [...]

What Is Content Strategy? (Part II – Examples)

Posted August 31st, 2008 | By Colleen | Categories: Content Strategy, Essays, User / Customer Experience | 4 Comments

As promised in Part I, here are a few examples of content strategies.  But first I’d like to add some thoughts [...]

What Is Content Strategy? (Part I)

Posted August 24th, 2008 | By Colleen | Categories: Content Strategy, Essays, Persuasion and Influence | 8 Comments

Hear the term “content strategy” often but aren’t sure what it means? That’s not surprising because different people use the term in [...]