Tag Archives: customer service

4 Good Customer Service Trends—And 1 Scary Myth

Posted August 11th, 2009 | By Colleen | Categories: Content Strategy, Marketing | 1 Comment

At Customer UNinterrupted, I caught an amazing presentation by Lynn Holmgrem, VP & General Manager of Consumer Care at Whirlpool. She told the story of turning customer care from an [...]

Design and Content in Customer Service Excellence

Posted July 31st, 2009 | By Colleen | Categories: Content Strategy, Marketing, Writing | 3 Comments

Earlier this week at Customer UNinterrupted, stars in customer service from brands such as Whirlpool, T-Mobile, Zappos, CVS, and much more presented exciting successes and insightful lessons learned. Many of [...]