Tag Archives: customer experience

When UX Misunderstands Marketing…

Posted October 1st, 2008 | By Colleen | Categories: Essays, Marketing, User / Customer Experience | 4 Comments

I just read a rather bothersome post, The marketing view of user-centered design, on the highly respected blog Putting people first.  [...]

Service Experience Depends on Content

Service Experience Depends on Content

Posted September 29th, 2008 | By Colleen | Categories: Content Strategy, Interaction Design, Mobile, Writing | 1 Comment

I recently helped design a music mastering service from soup to nuts.  So fun!  The process reminded me that content plays a key [...]

Authenticity: There, Gone, and Back Again

Authenticity: There, Gone, and Back Again

Posted September 15th, 2008 | By Colleen | Categories: Essays, Persuasion and Influence, User / Customer Experience | 1 Comment

Last week I enjoyed a vacation in Vermont.  If there was one word that came to mind over and over again, it was “authentic.”  No [...]

Content Is More Than Copy

Content Is More Than Copy

Posted September 6th, 2008 | By Colleen | Categories: Content Strategy, Essays, Marketing, Persuasion and Influence, Usability, User / Customer Experience, Writing | No Comments

When I talk to people — clients, UX professionals, interactive marketers — about content, I find an assumption often lurks beneath their comments.  What’s that assumption?  [...]

The Persuasive Power of Storytelling

The Persuasive Power of Storytelling

Posted July 10th, 2008 | By Colleen | Categories: Content Strategy, Marketing, Persuasion and Influence, Writing | 2 Comments

For my first post, I want to share one of my favorite ways to take website content from blah to brilliant – telling a story.

A [...]