Publications & Presentations
More of my thoughts about content strategy and user experience, listed from most to least recent…
Words that Zing
A List Apart
More Than Words: Content That Communicates
My column series with UXmatters
The Debut of Influential Content
(Or the pretty PDF version)
ASIS&T August / September Bulletin, Volume 35 No. 6
Design and Content in Customer Service Excellence
Customer UNinterrupted 2009
Usable, INFLUENTIAL Content: We Can Have It All
IA Summit 2009
Content Quality (It’s More Than Fixing Typos)
Content Strategy Consortium at IA Summit 2009
Become an Interactive Storyteller
iMedia Connection
When ROI Isn’t Enough: Making Persuasive Cases for User-Centered Design
UXmatters (based on SIG for CHI 2006)
Lessons Learned from Discount Usability Engineering for the Federal Government
Technical Communication
Winner of Distinguished Technical Communication from STC
