Archive for 'Research'
Proof: Twitter Is More Publication Than Conversation

Proof: Twitter Is More Publication Than Conversation

Posted June 13th, 2010 | By Colleen | Categories: Content Strategy, Persuasion and Influence, Research, Trends | 1 Comment

On Twitter, most people aren’t conversing or creating. They’re following and reading what a few prolific people share. Here’s the proof.

NOBODY TWEETS

Harvard Business Review highlighted [...]

CLOUT

CLOUT

Posted May 6th, 2010 | By Colleen | Categories: Books, Clout, Content Strategy, Marketing, Persuasion and Influence, Psychology, Research, Rhetoric, User / Customer Experience | 1 Comment

(klout)
n

1. Influence or pull

2. A book I’m writing

Yep, I’m writing a book! My goal? To blend persuasion research and theory into [...]

A Case Study in Testing Content

A Case Study in Testing Content

Posted April 11th, 2010 | By Colleen | Categories: Content Strategy, Examples, Persuasion and Influence, Research, Usability | No Comments

How do you find out whether your content works for people? Test it with them. Check out this case study of testing content for a [...]

Content Analysis: From Inventory to Insight

Content Analysis: From Inventory to Insight

Posted March 24th, 2010 | By Colleen | Categories: Audit and Analysis, Content Strategy, Examples, Persuasion and Influence, Research | 2 Comments

This week, I had the pleasure of speaking at Content Strategy New England about content analysis—the tough but critical first step in a [...]

The Myth of Data-Driven Decisions

The Myth of Data-Driven Decisions

Posted March 16th, 2010 | By Colleen | Categories: Audit and Analysis, Content Strategy, Essays, Research, Trends, User / Customer Experience | 3 Comments

Long ago, when I worked as a webmaster for CDC, I tired of noisy arguments about the website. So, I turned to data. [...]

Know Your Content Before You Test It

Know Your Content Before You Test It

Posted February 24th, 2010 | By Colleen | Categories: Content Strategy, Examples, Research | 2 Comments

Read (or watch or listen to) your content before you let users test it. You might think, “Isn’t that obvious?” Probably. But when we’re busy, [...]

Remember References

Remember References

Posted January 14th, 2010 | By Colleen | Categories: Content Strategy, Examples, Marketing, Persuasion and Influence, Research | 5 Comments

References. They’re not just something your 5th grade teacher required in your report about snails. References show respect of other people’s intellectual property. And, in [...]

How We Decide

How We Decide

Posted December 1st, 2009 | By Colleen | Categories: Books, Content Strategy, Psychology, Research, Rhetoric | No Comments

If you like to keep insightful nonfiction on your reading list, consider adding How We Decide. It’s the best explanation of making decisions that [...]

An Almost Perfect Storm

An Almost Perfect Storm

Posted November 22nd, 2009 | By Colleen | Categories: Content Strategy, Essays, Mobile, Persuasion and Influence, Psychology, Research, User / Customer Experience | No Comments

If you care about persuasion, technology, and health, read “Catalyzing a Perfect Storm” in the latest issue of Interactions. To quote, [...]

How Users Read on the Web Redux

Posted June 16th, 2009 | By Colleen | Categories: Content Strategy, Essays, Interaction Design, Persuasion and Influence, Research, Usability, User / Customer Experience, Writing | 4 Comments

They DO.

I feel the need to say what should be the obvious.  Why?  Because recently, while catching up on my Twitter feed, the [...]