Archive for 'User / Customer Experience'
Know Your Content Before You Test It

Know Your Content Before You Test It

Posted February 24th, 2010 | By Colleen | Categories: Content Strategy, Examples, Research | 2 Comments

Read (or watch or listen to) your content before you let users test it. You might think, “Isn’t that obvious?” Probably. But when we’re busy, it’s easy to skip this [...]

The New Rules of Persuasion

The New Rules of Persuasion

Posted January 26th, 2010 | By Colleen | Categories: Interaction Design, Persuasion and Influence, Psychology | No Comments

Not long ago, B.J. Fogg shared his latest insights into technology and persuasion—and his take on a winning solution. I don’t agree that many “crummy trials” beats “deep thinking,” but [...]

Remember References

Remember References

Posted January 14th, 2010 | By Colleen | Categories: Content Strategy, Examples, Marketing, Persuasion and Influence, Research | 5 Comments

References. They’re not just something your 5th grade teacher required in your report about snails. References show respect of other people’s intellectual property. And, in an age when anyone can [...]

Changes for the New Year

Changes for the New Year

Posted January 4th, 2010 | By Colleen | Categories: Content Strategy, User / Customer Experience | 1 Comment

2009 was a very good year for the consultancy I co-founded, threebrick. To best prepare for 2010, we made some tough but exciting decisions to better serve interactive in the [...]

Marissa Mayer: Glamour Woman of 2009

Marissa Mayer: Glamour Woman of 2009

Posted January 2nd, 2010 | By Colleen | Categories: User / Customer Experience | No Comments

Marissa Mayer, Google’s VP of search and user experience, is one of Glamour’s women of 2009. She is a “powerhouse of creativity and business acumen.”
And, she wears Armani.
Go well-dressed women [...]

Analyze Your Content. Be Really Great.

Posted December 16th, 2009 | By Colleen | Categories: Audit and Analysis, Content Strategy, User / Customer Experience | No Comments

Content for most organizations is a challenge, if not a problem. Solving a problem starts with understanding it. How? By analyzing it. I like Steve Jobs’ take on analysis as [...]

How We Decide

How We Decide

Posted December 1st, 2009 | By Colleen | Categories: Content Strategy, Psychology, Research, Rhetoric | No Comments

If you like to keep insightful nonfiction on your reading list, consider adding How We Decide. It’s the best explanation of making decisions that I’ve ever read. Weaving together rhetorical [...]

An Almost Perfect Storm

An Almost Perfect Storm

Posted November 22nd, 2009 | By Colleen | Categories: Content Strategy, Essays, Mobile, Persuasion and Influence, Psychology, Research, User / Customer Experience | No Comments

If you care about persuasion, technology, and health, read “Catalyzing a Perfect Storm” in the latest issue of Interactions. To quote, “We are on the cusp of a persuasion revolution…”
The [...]

Time & Our Focus on Content

Time & Our Focus on Content

Posted November 2nd, 2009 | By Colleen | Categories: Content Strategy, Marketing, User / Customer Experience | 7 Comments

Content is grounded in time. Therefore, I have a theory that our view of time affects our view of content. I think our view of time depends largely on our [...]

“Push ‘User Experience Design’ Off the Pedestal”

Posted October 19th, 2009 | By Colleen | Categories: Content Strategy, User / Customer Experience | No Comments

That’s one of my favorite quotes from Content Strategy for the Web by Kristina Halvorson. Do I hate design? No. But I don’t hate content, either. The reality is we [...]